About O2 Tarragona

If you are thinking about signing up for fibre, mobile or TV with O2, we want to explain what you can expect from the company and from the team that will look after you at our O2 stores in Tarragona, Reus and El Vendrell.

A simple relationship with no surprises

O2 stands for a different way of understanding telecommunications: a clear, simple service that respects the customer.

Your personal data will be used to manage and provide the service, in accordance with O2’s privacy policy. You will not receive third-party advertising from the company, nor will your information be passed on for other companies to do so.

You won’t have to deal with constant sales calls, confusing promotions or discounts that only appear when you threaten to leave. O2’s goal is to offer you clear plans and a fair price from day one, no matter how long you have been a customer.

No lock-in contracts, no small print

O2 plans have no minimum contract period. If you ever decide to switch providers, you can do so with peace of mind, with no penalties or hidden clauses.

Your bill will be clear and easy to understand, with no add-on services you didn’t ask for and no unexpected charges. We want you to enjoy your fibre and mobile without wasting time arguing with your telecom provider.

In-person service near you

In addition to O2’s phone and digital support channels, you can get in-person service at our three stores:

• O2 Tarragona, Av. Prat de la Riba, 3.
• O2 Reus, Passeig Prim, 35.
• O2 El Vendrell, Plaça Nova, 10.

In our stores you can learn about the available plans, check fibre coverage, compare different options and arrange your fibre, mobile and TV services.

We will also help you with number portability, new lines and any questions about your O2 services. Our goal is not to add products you don’t need, but to help you find the option that best fits your usage and your needs.

People who listen and explain things clearly

When you visit one of our stores you will find people who serve you in a friendly way, without rushing and with explanations that are easy to understand.

We will handle directly everything that can be managed from the store. When a request needs to be handled by O2’s customer service, we will point you to the right channel and explain the steps to follow.

Whenever possible, we will try to make sure you are served by the same person who already knows your case, so you don’t have to explain everything again from the beginning.

If there is an issue or a complaint, O2’s commitment is to give you the benefit of the doubt while the matter is reviewed, and to offer you a clear explanation of the outcome.

Another way of understanding telecommunications

We want signing up for fibre and mobile to be simple. We want you to communicate, browse and enjoy your services with peace of mind, knowing exactly what you have and how much you will pay.

O2 brings together the principles that should be essential in any telecom company: an ethical, simple service, reliable products, clear prices and a great fibre network and mobile coverage.

If you are looking for an O2 store in Tarragona, Reus or El Vendrell, we will be delighted to help you in person.

The O2 Tarragona, O2 Reus and O2 El Vendrell team.